Getting started
Referral and access
How to access our service, from the first conversation through to regular reviews.
The process
How referrals work
01
Contact
We are usually contacted by families directly, or by the social worker, the local education authority or other professionals from a client’s care network.
02
Meeting
We then arrange a meeting where we can gain an understanding of the client’s needs and situation.
03
Referral
If it is decided that our service is appropriate, we carry out an in-depth referral outlining the service arrangements, including contact hours, staffing levels, costings, risks, a needs and strengths assessment, outcomes and timescale.
04
Commencing work
On completion of the referral and agreement, we implement the service and allocate a member of staff as key worker. All work is supported and guided by the director.
05
Reports
We develop a care plan, keep a record of all client sessions provided, and write summaries and review reports as requested.
06
Reviews and monitoring
We attend multi-agency reviews and, where possible, other meetings about the person we are working with, to enable partnership working.
Funding
Flexible ways to fund support
The service can be funded directly through the local authority, through direct payments and personal budgets, or privately. We’re happy to talk through the options with you.
- Local authority funding
- Direct payments
- Personal budgets
- Private funding
Talk to us about support
Families, social workers, local education authorities and other professionals can contact us directly to discuss a referral.